Citrico
Help and support
Questions about the Citrico app or website? Email us and we reply within one business day.
Email support: support@citrico.appCommon questions
I forgot my PIN (cleaners)
Ask your manager or company admin. They can reset your PIN from the Employees page in seconds. After 5 wrong tries the app waits 15 minutes; your admin can also unlock it.
I forgot my password (clients and admins)
On the sign-in page, choose to get a sign-in link by email. It signs you in without a password.
The app asks for my location
Location is recorded only when you clock in and when you take a photo, to confirm the work was at the store. It is not tracked at other times. If you said no, you can still clock in; turn it on later in your phone Settings, under the app name, then Location, "While Using the App".
The camera does not open
Allow camera access in your phone Settings, under the app name, then Camera. You can also choose a photo from your library.
The app shows "No connection"
Check your Wi-Fi or mobile data, then tap Retry. Photos you took while offline upload when the connection comes back.