These Terms of Service ("Terms") form a binding agreement between Citrico LLC, a New Mexico limited liability company ("Citrico", "we", "us", or "our"), and the legal entity or person ("Customer", "you", or "your") that creates an account, signs an order form, or otherwise uses the Citrico multi-tenant software-as-a-service platform at citrico.app (the "Platform").
1. Acceptance of Terms
By creating an account, signing an order form, clicking "I accept", paying an invoice, or accessing the Platform in any way, you agree to be bound by these Terms and by any incorporated documents referenced here (including the Privacy Policy and any Master Services Agreement (MSA) signed between Citrico and your organization). If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms; in that case "you" and "Customer" means that entity.
If you do not agree to these Terms, do not create an account and do not use the Platform.
2. Service Description
The Platform is a multi-tenant SaaS application for cleaning company accountability. Each cleaning-company tenant receives its own logical workspace on the Platform and provisions portals for the following roles:
- Admin (tenant owner): configures the organization, plan tier, brand chrome, store roster, employee roster, billing.
- Supervisor: schedules and records walk-through visits, scores checklists, flags corrections, manages tickets.
- Employee / Cleaner: signs in by personal identification number (PIN), walks bilingual EN/ES checklists zone by zone, captures time-stamped photo evidence, reports issues mid-shift.
- Restaurant Operator: receives a portal view scoped to the stores the tenant cleans for them, with photo evidence, ticket status, supervisor visit history, and invoice records.
Per-brand white-labeling is supported. A cleaning-company tenant may operate its Platform tenant under its own brand chrome (logo, color tokens, white-label domain). For example, SaniFilPro (operated by Sotos Consulting Firm, LLC) runs its accountability operations on Citrico under the SaniFilPro brand.
Citrico may add, remove, or modify features over time. We will not materially reduce a paid Customer's contracted feature set during a paid subscription term without notice and a remedy path as set out in Section 12.
Fair use and storage limits. Subscription pricing assumes ordinary use of the Platform for cleaning accountability. Citrico may establish and enforce reasonable usage limits, including limits on photo storage volume, file size, and retention duration, to protect the integrity and economics of the service. We will give at least 30 days notice before introducing or tightening a limit that affects existing data, and the Customer may export affected data during that period. Citrico may archive or remove data that exceeds published limits after that notice period.
3. Account and Access
Each cleaning-company organization is provisioned as a single tenant on the Platform. The Customer is responsible for:
- The accuracy of the organization, billing, and roster information it provides
- Maintaining the confidentiality of administrator credentials
- All activity that occurs through the tenant's account, including end-user accounts created by the tenant
- Promptly notifying us at support@citrico.app of any actual or suspected unauthorized access or account compromise
End-user accounts (operators, supervisors, cleaners) are managed by the tenant administrator. The tenant administrator is responsible for issuing, revoking, and managing the lifecycle of those accounts and for any actions they take. Citrico provides the access-management surface; the tenant operates it.
4. Payment Terms
Pricing tiers, included quotas, and overage rates are described on the Citrico pricing page or in the order form executed by the Customer. Subscriptions may be billed monthly or annually as selected at signup. Fees are stated in United States dollars and are exclusive of taxes; the Customer is responsible for applicable sales, use, and value-added taxes other than taxes on Citrico's net income.
Invoices are due upon receipt unless an order form sets a different payment term. For overdue accounts:
- After 30 days past due, Citrico may suspend Platform access
- After 60 days past due, Citrico may terminate the subscription and begin the data export window described in Section 8
- Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law
Subscription fees are non-refundable except where required by law or expressly stated in an executed order form. If Citrico changes pricing for renewal terms, we will give the Customer at least 30 days notice before the renewal date.
5. Acceptable Use
You agree not to use the Platform to:
- Violate any applicable law or regulation, including wage, labor, immigration, and data protection laws
- Upload, store, or transmit photos, text, or other content that is illegal, infringing, obscene, defamatory, or that depicts minors in inappropriate contexts
- Harass, threaten, intimidate, or retaliate against cleaning crew, operators, supervisors, or other Platform users
- Attempt to access another tenant's data, reverse-engineer the Platform, scrape data from another tenant, probe authentication, bypass rate limiting, or otherwise circumvent the security or isolation model
- Use the Platform to send unsolicited marketing communications
- Resell the Platform, sublicense it, or use it to build a competing product
- Introduce malware, conduct denial-of-service activity, or test for vulnerabilities without prior written authorization from Citrico
- Upload photo volume so high it disrupts service for other tenants; bulk uploads above 10,000 photos per month per tenant may require an enterprise plan
Citrico may investigate suspected violations, suspend offending accounts, remove content that violates these Terms or the law, and cooperate with law enforcement when required.
6. Customer Obligations
The Customer agrees to:
- Pay invoices according to the agreed terms
- Keep account, billing, and contact information accurate and current
- Comply with all applicable laws when using the Platform, including labor law, wage-and-hour law, immigration verification rules, and data-protection law
- Obtain any consents required from end users (crew, supervisors, operators) for the Customer's collection and use of their data through the Platform
- Act as the data controller for the Customer's end-user and operational data; Citrico is the data processor and processes data on the Customer's documented instructions, as described in the Privacy Policy and any MSA
- Implement reasonable measures to safeguard end-user credentials and tenant administrator accounts
7. Intellectual Property
The Platform, its source code, application logic, database schema, design system, documentation, and the Citrico name, logo, and brand assets are and remain the exclusive property of Citrico LLC and its licensors. These Terms grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the subscription term, subject to these Terms. No other rights are granted by implication, estoppel, or otherwise.
The Customer retains all rights, title, and interest in and to the Customer's data and content uploaded to or generated through the Platform. The Customer grants Citrico a limited, worldwide, royalty-free license to host, store, copy, transmit, display, and process the Customer's data and content solely as necessary to provide the Platform, comply with these Terms, and meet legal obligations. This license terminates when the Customer's data is deleted under Section 8 or the retention rules in the Privacy Policy.
Feedback the Customer provides about the Platform is given freely. Citrico may use such feedback without restriction or attribution.
8. Termination
Either party may terminate a subscription for convenience by giving 30 days written notice before the end of the then-current billing term.
Citrico may suspend or terminate immediately, without refund, if the Customer:
- Materially breaches these Terms and fails to cure the breach within 10 days of written notice
- Fails to pay an undisputed invoice for more than 60 days past due
- Engages in conduct that violates Section 5 (Acceptable Use) in a manner Citrico judges, acting reasonably, to pose risk to the Platform, other tenants, or end users
- Becomes the subject of bankruptcy, insolvency, or comparable proceedings
The Customer may terminate immediately if Citrico materially breaches these Terms and fails to cure the breach within 30 days of written notice. On termination by Citrico for material Citrico breach, the Customer is entitled to a pro-rata refund of prepaid fees for the unused remainder of the term.
On termination for any reason, the Customer has 90 days to export their data through Platform export tools or by request to support@citrico.app. After the 90-day export window, Citrico will delete the Customer's data from primary systems, subject to the backup-retention and legal-hold exceptions described in the Privacy Policy.
9. Limitation of Liability
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CITRICO DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CITRICO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Data responsibility. The Platform is an accountability and record-keeping tool, not a system of record or archival service. Citrico uses commercially reasonable measures to store and back up Platform data through reputable third-party hosting providers, but DOES NOT WARRANT THAT DATA WILL BE PRESERVED, RECOVERABLE, OR FREE FROM LOSS OR CORRUPTION, INCLUDING LOSS CAUSED BY HOSTING OR DATA-CENTER FAILURE, BACKUP FAILURE, SOFTWARE DEFECT, OR SECURITY INCIDENT. The Customer is responsible for retaining independent copies of any records it requires (for example by periodically downloading photos and reports). TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CITRICO WILL NOT BE LIABLE FOR ANY LOSS, CORRUPTION, OR UNAVAILABILITY OF DATA.
Security. Citrico implements commercially reasonable technical and organizational safeguards. However, no method of transmission or storage is fully secure, and Citrico DOES NOT WARRANT THAT THE PLATFORM WILL BE FREE FROM UNAUTHORIZED ACCESS, CYBERATTACK, OR OTHER SECURITY INCIDENTS. Except to the extent caused by Citrico's gross negligence or willful misconduct, Citrico will not be liable for damages arising from unauthorized access to or alteration of Customer data.
CITRICO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO CITRICO UNDER THESE TERMS DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section 9 do not apply to: (a) Citrico's indemnification obligations under Section 10; (b) the Customer's payment obligations under Section 4; (c) either party's gross negligence, fraud, or willful misconduct; or (d) any liability that cannot be limited under applicable law.
10. Indemnification
By the Customer. The Customer will defend, indemnify, and hold harmless Citrico, its officers, employees, and agents from and against any third-party claim arising out of: (a) the Customer's breach of these Terms; (b) the Customer's data or content, including any claim that it infringes a third party's rights or violates law; (c) the Customer's violation of Section 5 (Acceptable Use); or (d) the Customer's violation of applicable law in operating its business through the Platform.
By Citrico. Citrico will defend, indemnify, and hold harmless the Customer from and against any third-party claim that the Platform, when used in accordance with these Terms, infringes a United States patent, copyright, or trademark of a third party. Citrico's sole obligation in such a case is, at its option, to: (i) procure the right for the Customer to continue using the Platform; (ii) modify the Platform so it is non-infringing; or (iii) terminate the subscription and refund any prepaid fees for the unused remainder of the term. Citrico has no obligation under this paragraph for claims arising from the Customer's data, the Customer's combinations of the Platform with non-Citrico products, or use of the Platform outside the scope of these Terms.
Indemnification obligations are conditioned on the indemnified party (a) giving the indemnifying party prompt written notice of the claim, (b) granting the indemnifying party sole control of the defense and settlement, and (c) providing reasonable cooperation.
11. Disputes
These Terms and any dispute arising out of or relating to them or the Platform are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules. The parties agree to attempt in good faith to resolve any dispute through informal negotiation for at least 30 days before initiating formal proceedings.
If informal negotiation does not resolve the dispute, the parties will submit to binding arbitration administered by a recognized arbitration provider (such as JAMS or the American Arbitration Association) on a virtual basis whenever practical, before a single arbitrator. If a virtual proceeding is not feasible, the seat of arbitration will be Albuquerque, New Mexico. The arbitrator's award is final and may be entered in any court of competent jurisdiction.
To the maximum extent permitted by applicable law, the parties waive any right to participate in a class action, collective action, or representative action against the other. If this class-action waiver is held unenforceable in a particular case, the entire arbitration agreement in this Section 11 is void for that case and the dispute will be resolved in a state or federal court located in Bernalillo County, New Mexico.
Nothing in this Section 11 prevents either party from seeking interim or injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.
12. Changes
Citrico may modify these Terms from time to time. For material changes (changes that materially reduce the Customer's rights or materially increase the Customer's obligations), we will give the Customer at least 30 days advance notice by email to the account administrator before the changes take effect. The Customer may terminate the subscription before the effective date if it does not agree to the changes, and Citrico will refund any prepaid fees for the unused remainder of the term. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
13. Miscellaneous
These Terms, together with the Privacy Policy and any executed order form or MSA, constitute the entire agreement between the parties regarding the Platform and supersede any prior or contemporaneous understandings on the subject. No waiver of any term is effective unless in writing and signed by the waiving party. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force. The Customer may not assign these Terms without Citrico's prior written consent, except to a successor entity in a merger or acquisition. Citrico may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets. Notices to Citrico must be sent to support@citrico.app. Notices to the Customer will be sent to the email address on file for the account administrator.
Force majeure. Citrico will not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, governmental action, epidemics, power or internet failures, failures of third-party hosting, data-center, telecommunications, or payment providers, and cyberattacks including denial-of-service attacks and ransomware. If such an event occurs, Citrico will use commercially reasonable efforts to restore service.
14. Contact
For questions about these Terms, contact:
- Citrico LLC
- Attn: Legal
- Email: support@citrico.app
- 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA